In this Article:
- How can I track the status of my order?
- Where do I find the MTN to Track My Order?
- Do I need to contact Customer Support every time I make a transfer?
- My documents are expired, can I still make a transfer?
How can I track the status of my order?
You can check the status of your transaction on our website here.
Where do I find the MTN to Track My Order?
You can find the MTN needed to track your order easily!
For online transfers (app or website): Find the MTN in your email receipt.
For offline transfers (agent/branch): Find the MTN on your paper receipt.
Do I need to contact Customer Support every time I make a transfer?
All transfers can be created and completed by you through our website or App iOS or Android. However, please do not hesitate to contact Customer Support if need help with anything.
My documents are expired, can I still make a transfer?
You can not make a transfer using expired documents. Please update your documents by logging in to Your Account and tapping on ‘My Documents’.
On our website:
In the App:
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