How can I cancel an order?

Modified on Thu, 11 Jan, 2024 at 9:47 AM

In this Article:



How can I cancel an order?

You can cancel your order within 48 hours of creating it. In case of non-payment, all MTNs (Money Transaction Numbers) will be automatically cancelled within 72-120 hours. Need help? Contact our Customer Support team by phone, email, or chat. 


Log in to you account via Small World Website or the App (iOS/Android) and check the status of your MTN. 



How do I receive a refund?

Don’t worry, you’re safe with us. If something goes wrong a refund request can be initiated immediately by contacting our Customer Support team.



How long does it take to receive a refund?

On average a refund request usually takes 3 to 5 days. We recommend requesting a refund as soon as possible to avoid delays.



What is the minimum and maximum amount I can send with Small World?

The maximum and minimum amount of transfer depends on several factors such as sending country, mode of payment etc. Please contact our Customer Support to find out details relevant to you. 








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