Knowledge base

My Account (2)

From registration steps to account maintenance - have the answers at your fingertips.

Registration (3)

• How do I register for an online account?
• Can I create an online account if I don’t have an email address?
• Can I use the same account details on the website and in the app?

Account Maintenance (2)

• I forgot my password. What should I do now?
• Why was my account blocked?

My Transfers (2)

From documentation, transfer status to beneficiary details and more - get all the answers at your fingertips.

Sending Money (10)

• How do I send money online with Small World?
• How can I cancel an order?
• How do I add a beneficiary or a receiver?

View all 10

Receiving Money (1)

• Can I collect cash if my ID details are different from the details on the money transfer form?

Customer Support (1)

We've got you covered. Know our Customer Support better!

Let's Talk (2)

• What languages can the Customer Support help me in?
• How can I contact Small World Customer Support?

Branch locations (1)

Find out everything about our branch and agent network before you visit a store.

Agents and Branches (2)

• How do I find a Small World Branch or Agent in my area?
• What payment methods can a branch or agent offer me?

Discounts (1)

Your guide to deals, discounts, promo codes and fee structures.

Promotions (1)

• How can I get alerts about ongoing promotions?