Why was my account blocked?

In this Article:

• Why was my account blocked?
• I’m unable to login, what do I do?
• I haven’t received the validation code via SMS, what should I do?
• What are the minimum system requirements to use Small World online?
• Why have a received an email mentioning suspicious activity on my account?
• I suspect I may have been a victim of fraud, what should I do?

Why was my account blocked?

Your account may get temporarily blocked when we notice several failed attempts to access or do a payment or any suspicious activity on your account.

Please wait for some time to Log in again or call our Customer Support to understand the reason why your account was blocked and the next steps of the process.

I’m unable to login, what should I do?

For new customers: Please make sure you have activated your online account through the validation email we sent you when you registered with us. Can’t see the email in your inbox? Check your Spam or Junk folders or call Customer Support for help. 

For existing customers: Please check if you have entered the correct username and password. If you’re still unable to log in, create a new password, by clicking on ‘Forgot your password’ option or call our Customer Support for help.

I haven’t received the validation code via SMS, what should I do?

Please make sure you have entered the correct phone number. If that does not solve the issue, log in to Small World website via the browser on your phone or reach out to our Customer Support for help.

What are the minimum system requirements to use Small World online?

We recommend the following minimum system requirements to ensure security, functionality and the smooth experience you deserve: 

Computers:

• Windows: Internet Explorer 11 (Edge recommended)
• Firefox: Firefox 60
• Safari: Safari 11
• Google Chrome: Chrome 62
• Others: Opera 55

iOS devices:

• iPad: iPad 2nd Generation (iOS9)
• iPhone: iPhone 4S (iOS9)

Android devices:

• Android 4.2.2

Why have a received an email mentioning suspicious activity on my account?

Your safety is our top priority. This is a security measure we take to protect you when we detect multiple failed log ins from your account. 

If you're not the person who has tried to access your account, we inform you via email and advise you to get in touch with our Customer Support immediately, so we can keep you safe.

I suspect I may have been a victim of fraud, what should I do?

If you think you have been a victim of fraud, please contact our Customer Support as soon as possible to discuss your case and understand the next steps. 

Please read our Fraud Awareness blog to understand the most common fraud tactics and how you can avoid them.